Frequently Asked Questions

More Answers for Late-Night Orders

What should I do if my address is hard to find at night?

Portland apartment complexes, back units and houses set off the street can be tricky after dark. Add clear notes at checkout: building or unit number, gate or buzzer details, which entrance to use, and any landmark that helps. A porch light left on makes a real difference, especially on rainy winter nights when house numbers are hard to read from the curb.

How do I know if you deliver to my neighbourhood?

Coverage depends on where you are in the city and how far you are from our active routes. Before ordering, check the delivery zones page to see which areas are served. If you sit near the edge of a zone, allow a little extra time, since late-night routes are planned around clusters of nearby drops.

Why do delivery times vary through the night?

Demand rarely stays even. There are usually busier stretches after bars and venues close and during weekends, events and bad weather. Road closures, bridge traffic and rain can also slow couriers down. For the most reliable timing, order before the busy windows, and see our hours for when service runs.

Can I change or cancel an order after placing it?

Get in touch as soon as possible. Changes are easiest before an order has been prepared or picked up. Once a courier is on the way, adjustments may not be possible.

What if something is missing or wrong?

Check your order when it arrives, ideally before throwing away the bag or receipt. If an item is missing, damaged or incorrect, note what happened and contact us through the contact page with your order details so the team can look into it.

Are allergen details available?

Menus can list ingredients, but kitchens handle many foods and cross-contact can happen. If you have a serious allergy, check with the food provider directly before ordering and don't rely on general descriptions alone.